Search found 12 matches

by PeterMc
Tue Nov 21, 2023 7:49 pm
Forum: SoftMaker Office 2021 for Windows (General)
Topic: Check for Updates Doesn't
Replies: 11
Views: 17251

Re: Check for Updates Doesn't

...create a rule that allows all outgoing connections from TextMaker.exe. I originally did that and it didn't help. Much later, I discovered that there are more executables than TextMaker.exe that want to use the internet (eg, the updater). Perhaps some of the other features also rely on additional...
by PeterMc
Fri Oct 13, 2023 9:17 pm
Forum: SoftMaker Office 2021 for Windows (General)
Topic: Check for Updates Doesn't
Replies: 11
Views: 17251

Re: Check for Updates Doesn't

Did you find the solution to this problem of "It was not possible to establish a connection to softmaker.com." I'm having this problem now and I'm desperate how to solve this as I cannot use Textmaker's other features without a connection. In my case, it was an obscure firewall rule that ...
by PeterMc
Fri Mar 17, 2023 8:53 am
Forum: SoftMaker Office 2021 for Windows (General)
Topic: Check for Updates Doesn't
Replies: 11
Views: 17251

Re: Check for Updates Doesn't

I reinstalled, and it still 'was not possible to establish a connection to softmaker.com' even though links in documents work fine. I turned off my firewall and antivirus, and still nothing. As a result, I can't know when updates are available, and I have to download a whole new suite whenever I not...
by PeterMc
Thu Oct 13, 2022 5:47 am
Forum: SoftMaker Office 2021 for Windows (General)
Topic: Check for Updates Doesn't
Replies: 11
Views: 17251

Check for Updates Doesn't

Check for Updates says "It was not possible to establish a connection to softmaker.com." My version is "TextMaker 2021 (rev S1046.0405) 64bit". Turning off firewall doesn't help. TextMaker can access the internet ok; eg, hyperlinks work. My licence (NX subscription) seems current...
by PeterMc
Fri Apr 01, 2022 3:59 am
Forum: SoftMaker Office 2021 for Windows (General)
Topic: Revoke License
Replies: 2
Views: 3953

Re: Revoke License

Thanks; that seems to have worked. :)

The installed version seems to be 1014 whereas the latest is 1044, but 'check for updates' says there aren't any. Hopefully it will update soon.
by PeterMc
Thu Mar 31, 2022 9:40 am
Forum: SoftMaker Office 2021 for Windows (General)
Topic: Revoke License
Replies: 2
Views: 3953

Revoke License

I'd like to transfer Softmaker Office from my current (dying) PC to a new one. If I uninstall it from my old PC, will that revoke (ie, free up) a license? If not, how can I revoke the current installation?

I don't want to waste any installation keys on dead devices!

Thanks!
by PeterMc
Tue Jun 30, 2020 10:45 pm
Forum: PlanMaker 2021 for Windows
Topic: Large Chart Width
Replies: 4
Views: 2661

Re: Large Chart Width

Many thanks!

If it would help, I can post a screenshot of a wide chart in libreoffice.
by PeterMc
Tue Jun 30, 2020 12:06 am
Forum: PlanMaker 2021 for Windows
Topic: Large Chart Width
Replies: 4
Views: 2661

Large Chart Width

Is there any way to increase the width of a chart object beyond 57.8cm? I don't want to print the chart; I just want to see lots of data and I'm happy to scroll through it.
by PeterMc
Sun Jun 21, 2020 3:27 am
Forum: SoftMaker Office 2021 for Windows (General)
Topic: The connection to the server failed.
Replies: 3
Views: 2311

Re: The connection to the server failed.

I just tried the 'repair' installation (via Windows Settings). Still no go.

Amendment: it did work! For some reason, the first attempt to start an app failed, but subsequent attempts have been fine.

No further action required; thanks!
by PeterMc
Sat Jun 20, 2020 10:21 am
Forum: SoftMaker Office 2021 for Windows (General)
Topic: The connection to the server failed.
Replies: 3
Views: 2311

Re: The connection to the server failed.

Done. Thanks for your help!
by PeterMc
Sat Jun 20, 2020 6:47 am
Forum: SoftMaker Office 2021 for Windows (General)
Topic: The connection to the server failed.
Replies: 3
Views: 2311

The connection to the server failed.

All softmaker programs are now giving this error whener I try to start them: err.png I've tried rebooting, turning off filewall and antivirus, to no avail. All other programs can access the internet fine. 'Retry' always fails, and 'Cancel' closes the program. Is there anything I can reset to get it ...

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