This file format is not supported

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Meester
Posts: 2
Joined: Wed Dec 21, 2016 12:19 pm

This file format is not supported

Postby Meester » Wed Dec 21, 2016 12:27 pm

I have created a document in Planmaker and is working on it for a couple of day.

I have received a couple of notifications that I should update my software and did so this morning.

I am not able to access the file and when try to open the file, gets the error message: This file format is not supported

I have done alot of work in this file. How would I go about in accessing the file?
Very urgent

martin-k
SoftMaker Team
SoftMaker Team
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Location: Nürnberg, Germany
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Re: This file format is not supported

Postby martin-k » Wed Dec 21, 2016 12:32 pm

I never heard of such a case before. Please e-mail the file to forum (at) softmaker.de
Martin Kotulla
SoftMaker Software GmbH

Meester
Posts: 2
Joined: Wed Dec 21, 2016 12:19 pm

Re: This file format is not supported

Postby Meester » Wed Dec 21, 2016 12:44 pm

Dear Martin

I have just mailed you the file.

Thank you.

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2782
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: This file format is not supported

Postby martin-k » Wed Dec 21, 2016 12:49 pm

I have answered you there. The file is simply cut off after a certain point. Not sure how this can happen, either a crash during saving or some disk corruption. Please check My Documents\SoftMaker\Backup for older versions of this file (provided you have not turned off PlanMaker's advanced backups).
Martin Kotulla
SoftMaker Software GmbH


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