"Tip of the Day" Exit Program(s)

Post bug reports and suggestions here for SoftMaker Office 2012 for Windows that do not fit in any of the application-specific subforums.

Moderator: SoftMaker Team

tgindy
Posts: 25
Joined: Wed Jan 13, 2010 6:55 pm

"Tip of the Day" Exit Program(s)

Postby tgindy » Sat Dec 31, 2011 12:37 am

Earlier today, when loading TextMaker 2012, the program automatically quit and exited. The same held true for PlanMaker and Presentations -- "The bug" was common to each SoftMaker Office component. Reinstalling SoftMaker Office using the Repair Option had no effect.

The fix: Revo Uninstaller with deepest removal, and; simply running two more registry optimizers apps -- To be sure to catch whatever started "the bug."

SoftMaker Office 2012 was reinstalled (as Vista administrator) plus new Service Pack #654 was then installed. So, all is well in SoftMaker Office-ville.

No complaints here because "Windows stuff" just happens. This is posted simply because it happened, and someone else may benefit by this experience.

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2233
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: "Tip of the Day" Exit Program(s)

Postby martin-k » Sat Dec 31, 2011 11:30 am

Great that you were able to solve this on your own.

But if it ever happens again, please run TextMaker with the -debug parameter ("TextMaker.exe -debug"). This will log the launch of the software in the file My Documents\SoftMaker\tmlog.txt and using this log file we can find out what happened.
Martin Kotulla
SoftMaker Software GmbH

Dynabrade
Posts: 1
Joined: Mon Jan 30, 2012 4:16 pm

Re: "Tip of the Day" Exit Program(s)

Postby Dynabrade » Mon Jan 30, 2012 4:21 pm

Had the same issue...I followed your advice and ran the textmaker.exe with the debugging protocol--here is the log file. Thanks much!
tmlog.txt
(31.27 KiB) Downloaded 154 times

sven-l
SoftMaker Team
SoftMaker Team
Posts: 5782
Joined: Wed Apr 09, 2008 7:26 am
Location: Nuremberg
Contact:

Re: "Tip of the Day" Exit Program(s)

Postby sven-l » Wed Feb 01, 2012 1:53 pm

Thank you for the log file. I informed the developers.
Sven Leßmann
SoftMaker Software GmbH

sven-l
SoftMaker Team
SoftMaker Team
Posts: 5782
Joined: Wed Apr 09, 2008 7:26 am
Location: Nuremberg
Contact:

Re: "Tip of the Day" Exit Program(s)

Postby sven-l » Wed Feb 01, 2012 3:16 pm

Dynabrade wrote:Had the same issue...I followed your advice and ran the textmaker.exe with the debugging protocol--here is the log file. Thanks much!
tmlog.txt


According to the log file you opened the English FAQ (by clicking on the file in explorer) and after 5 seconds you closed TextMaker.
Why is "Tip of the day" mentioned here? Is the tip displayed and TextMaker closes afterwards, or does it close before?
Is there a tmcrash.txt in the tmlog.txt folder after TextMaker closed?
Sven Leßmann
SoftMaker Software GmbH

tgindy
Posts: 25
Joined: Wed Jan 13, 2010 6:55 pm

Re: "Tip of the Day" Exit Program(s)

Postby tgindy » Thu Feb 02, 2012 8:00 pm

"Tip of the Day" was mentioned as it was the opening screen, regardless of which SoftMaker Office application was loaded. The moment "Close" button, was clicked -- The app exited and shut down.


Return to “General”

Who is online

Users browsing this forum: No registered users and 1 guest