Edit my billing address

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revordocs
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Joined: Mon Apr 08, 2013 11:42 pm

Edit my billing address

Post by revordocs » Mon Apr 08, 2013 11:56 pm

In 2008 I signed up and got the free version of SoftMaker. At the time I used another Country. Now I am living in the USA and want to change the Country previously entered to USA. I cannot make the change because the "Country" field is not editable. Can someone help. :-o

sven-l
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Re: Edit my billing address

Post by sven-l » Tue Apr 09, 2013 4:37 pm

I changed the country in your database record to "USA".
Sven Leßmann
SoftMaker Software GmbH

revordocs
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Joined: Mon Apr 08, 2013 11:42 pm

Re: Edit my billing address

Post by revordocs » Tue Apr 09, 2013 5:27 pm

Thanks Sven. Is it possible to make that field editable so that it is easy to make these changes if one goes to live in another country? For a credit card payment, the billing address is linked to the card and so if the country is wrong then such a transaction will not go through. That is why I could not complete my check out yesterday. Thanks again.

revordocs.

martin-k
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Re: Edit my billing address

Post by martin-k » Tue Apr 09, 2013 7:49 pm

This is a problem with the shop system. We cannot allow this field to be editable, because it would screw up our VAT calculation and deduction if one moved into or out of the EU.
Martin Kotulla
SoftMaker Software GmbH

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