Cannot install trial version

Help for TextMaker 2006 for Handheld PCs

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BrianR
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Joined: Tue Sep 11, 2007 3:16 pm

Cannot install trial version

Post by BrianR » Tue Sep 11, 2007 3:22 pm

Hello,

I have a device running WinCE 4.2.NET.

I tried to install Softmaker Offcie for WinCE using the installer package (ofcw06ev.exe).

This will not install and quits with an error that my device is too small or something to that effect (sorry I am at work atm and the device is at home)

I then tried to install the version for PocketPCs using ofpw06ev.exe.
This completed the install successfully to the device but when I try to run either PlanMaker or TextMaker neither app will launch. If I use ExecutabilityCheck it tells me that commctr.dll and aygshell.dll failed to load but both of these dlls are present in my windows folder.

Any help appreciated

martin-k
SoftMaker Team
SoftMaker Team
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Post by martin-k » Tue Sep 11, 2007 6:29 pm

What screen size does your device have?

TextMaker for Windows CE requires at least 640 * 240 pixels.
Martin Kotulla
SoftMaker Software GmbH

BrianR
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Post by BrianR » Tue Sep 11, 2007 8:15 pm

320x240

Tobias-L
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Post by Tobias-L » Wed Sep 12, 2007 8:11 am

A Windows CE device with 320*240 pixels is not supported by our software, unfortunately.

(And you can't use the Pocket PC version, which would support 320*240 pixels, because your device is not a Pocket PC).
Tobias Leißner
SoftMaker Software GmbH


critical
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Joined: Wed Dec 05, 2007 5:52 pm

Re: Cannot install trial version

Post by critical » Wed Dec 05, 2007 5:54 pm

It's a real shame that your software insists on that 640 width - my CE device is 480 x 272 and I'd love to be able to use the SoftMaker products.

Is there any chance you will change this policy?

Tobias-L
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Re: Cannot install trial version

Post by Tobias-L » Thu Dec 06, 2007 8:51 am

The "Handheld PC" specification defines that a Handheld PC has to have a resolution of at least 640x240 px. However, in the meantime there are Windows CE devices using other resolutions. As we designed all the dialogs for this resolution, these dialogs will not fit on the screen on lower resolutions.
Tobias Leißner
SoftMaker Software GmbH


critical
Posts: 2
Joined: Wed Dec 05, 2007 5:52 pm

Re: Cannot install trial version

Post by critical » Thu Dec 06, 2007 10:24 am

Oh well - it seems like you have a great product, and can maybe afford to lose a lot of sales this way. Thanks for your response.

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