Printing Bug & Double Sided Printing?

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vtpoet
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Printing Bug & Double Sided Printing?

Post by vtpoet » Tue Mar 13, 2018 2:11 am

Problems I haven't been able to sort out:

1.) There doesn't seem to be a way to control double sided printing --- long vs. short edge. This setting appears inaccessible.
2.) The second appears to be a bug. When printing (and only with the first page) Softmaker seems to add extra white space to the top of the document, as if printing to A4 even when set to 8.5 x 11.

vtpoet
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Re: Printing Bug & Double Sided Printing?

Post by vtpoet » Tue Mar 13, 2018 2:18 am

An image of the page is attached. The top and bottom margin should be the same. I've noticed this issue with all documents.
Attachments
Bad Margin.jpg

vtpoet
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Re: Printing Bug & Double Sided Printing?

Post by vtpoet » Sat Mar 17, 2018 3:46 pm

Is there some other place to report bugs?

Short of that, the workaround to this bug: Do ones writing in SO; then print with Libre Office... :roll:

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Re: Printing Bug & Double Sided Printing?

Post by sven-l » Fri Mar 23, 2018 9:12 am

Does it work better for you if you export the file into PDF, open the PDF file with your PDF reader and print it from there?
Sven Leßmann
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vtpoet
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Re: Printing Bug & Double Sided Printing?

Post by vtpoet » Fri Mar 23, 2018 10:31 pm

Yes. Thanks for responding.

When exported to PDF, not only does it print correctly but I can also control double sided printing -- choosing between long or short edge.

Also, the same document printed correctly using the latest Softmaker Office for WIndows 10 (same printer*). The bug seems to only affect the Linux version of SO.

(Edit) * The printer driver for Linux is provided by Brother.

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Re: Printing Bug & Double Sided Printing?

Post by sven-l » Mon Mar 26, 2018 4:09 pm

And does it work better if you print the same file with the same printer driver from LibreOffice (no PDF print)? Could you please attach the sminfo.txt (you can create this logfile via the Help=>About dialog in TextMaker)?
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vtpoet
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Re: Printing Bug & Double Sided Printing?

Post by vtpoet » Mon Mar 26, 2018 8:47 pm

Yes, the file prints as expected from LibreOffice. I'm speculating, but it really does look as though SO is printing to DIN A4 when set to 8.5x11 (ignoring paper size settings).

I tested and see attached.

My paper size is 8.5x11. When I set the print size to DIN A4, the document prints as though to 8.5x11. When I set the print size to 8.5x11, it prints as though to DIN A4. (The red indicates the "print setting" size at which the document was printed.) So, in other words, when I print to A4, the document prints correctly (on 8.5x11 paper).
Attachments
20180326_144255_resized.jpg

vtpoet
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Re: Printing Bug & Double Sided Printing?

Post by vtpoet » Mon Mar 26, 2018 8:56 pm

sminfo is attached. Some pathnames have been edited and/or removed.
Attachments
sminfo.txt
(791.61 KiB) Downloaded 21 times

sven-l
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Re: Printing Bug & Double Sided Printing?

Post by sven-l » Fri Apr 06, 2018 4:12 pm

It seems to be same problem as discussed in the German forum:
http://forum.softmaker.de/viewtopic.php ... 39#p114139

Solution:
You need to setup a CUPS driver in your Linux which is able to print Duplex. It is not enough to setup a standard CUPS driver without duplex functionality (even if it works from the PDF Viewer). Then select this CUPS driver in the TextMaker print dialog.
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vtpoet
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Re: Printing Bug & Double Sided Printing?

Post by vtpoet » Wed May 23, 2018 2:41 pm

//You need to setup a CUPS driver in your Linux which is able to print Duplex.//

:?

The driver for my Brother printer is provided by Brother. Every other piece of software in my Linux installation has no trouble with double-sided printing. Setting up a CUPS driver to print DUPLEX? That sounds like something one needed to do in 2008.

It's not even clear to me how one would go about selecting between duplex or non-duplex insofar as driver installation goes.

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Re: Printing Bug & Double Sided Printing?

Post by sven-l » Thu May 24, 2018 8:37 am

There is a duplex checkbox in the print dialog. Have you already tested it with this checkbox?
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vtpoet
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Re: Printing Bug & Double Sided Printing?

Post by vtpoet » Fri May 25, 2018 2:38 am

Yes, there's a checkbox for double-sided printing. But that's not the issue. The problem is that there's no way to control whether the document is printed on the long or short edge (Duplex Tumble or Duplex No Tumble). If I choose "Setup" from your print dialog box, that also fails to provide an option.

vtpoet
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Re: Printing Bug & Double Sided Printing?

Post by vtpoet » Fri May 25, 2018 11:21 pm

Attached are images of the Print Dialog Windows.
Attachments
Print Dialog Box - B.png
No Option here either...
Print Dialog Box - A.png
No option to choose Tumble or No Tumble

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Re: Printing Bug & Double Sided Printing?

Post by sven-l » Mon May 28, 2018 11:28 am

vtpoet wrote:
Fri May 25, 2018 2:38 am
Yes, there's a checkbox for double-sided printing. But that's not the issue. The problem is that there's no way to control whether the document is printed on the long or short edge (Duplex Tumble or Duplex No Tumble). If I choose "Setup" from your print dialog box, that also fails to provide an option.
I will open a feature request to implement the option for long or short edge.
Sven Leßmann
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vtpoet
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Re: Printing Bug & Double Sided Printing?

Post by vtpoet » Tue May 29, 2018 12:53 pm

Thanks Sven. :)

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