Problem opening files with FlexiPDF

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dvally
Posts: 40
Joined: Tue Jun 10, 2008 5:29 am

Problem opening files with FlexiPDF

Post by dvally » Wed Mar 15, 2017 6:54 pm

Hi I have a file that I re-use for orders which I save on my desktop. When I open it with FlexiPDF, I get a file error.
Flexi-Error.png
Flexi-Error.png (31.71 KiB) Viewed 1338 times
I previously used FileCenter to do this and it opens the file with no problems.

It does not seem to matter if I put the file in a place other than the desktop, I get the same error. The document contains markup on an original scan. The markup shows in FlexiPDF but the original scan text does not. I can send a copy of the file, but don't want to upload to the forum due to pricing information on the form.

sven-l
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Re: Problem opening files with FlexiPDF

Post by sven-l » Fri Mar 17, 2017 8:34 am

We would need the file in order to check this and solve the issue. Please attach it here or send it to forum(at)softmaker.de referring to this thread. Thank you!
Sven Leßmann
SoftMaker Software GmbH

dvally
Posts: 40
Joined: Tue Jun 10, 2008 5:29 am

Re: Problem opening files with FlexiPDF

Post by dvally » Sat Mar 18, 2017 3:30 am

Hi Sven - I have emailed the file and a small vidcap of the problem on my system to forum(at)softmaker.de, I referenced "Problem opening files with FlexiPDF".

Please review and let me know if you can recreate the problem.

Thank you

dvally
Posts: 40
Joined: Tue Jun 10, 2008 5:29 am

Re: Problem opening files with FlexiPDF

Post by dvally » Fri Mar 24, 2017 12:12 am

Were you able to recreate this issue with the file I sent via email?

Thanks

sven-l
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Re: Problem opening files with FlexiPDF

Post by sven-l » Mon Mar 27, 2017 9:04 am

Yes, we received your mail and referred it to the developers for further investigations.
Sven Leßmann
SoftMaker Software GmbH

dvally
Posts: 40
Joined: Tue Jun 10, 2008 5:29 am

Re: Problem opening files with FlexiPDF

Post by dvally » Tue Mar 28, 2017 4:43 am

Thanks for your reply - due to this problem and the printing issue I am also experiencing with FlexiPDF Pro, I am forced to stop using it and start using a competitor's product to edit or print. These are serious limitations that prevent me from using the application as my default. It's pretty frustrating to set the application as the default only to have to close the file in FlexiPDF and "Open with" the other product. This is what I need to do for either issue. I really wanted to support the product, but am thinking I may have made a mistake in my purchase.

Best regards

dvally
Posts: 40
Joined: Tue Jun 10, 2008 5:29 am

Re: Problem opening files with FlexiPDF

Post by dvally » Sun Apr 23, 2017 6:44 pm

I downloaded and installed the latest update today (V1.05). I still get errors and am unable to see the PDF file in the editor. I can sometimes see some of the markups but no original text. The error message dialog has changed slightly, but the files still bomb out.
Error Dialog.png
As reported earlier, I can open the files with competitive PDF reader/editor software. This only happens with FlexiPDF.

I just wanted to report the changed dialog and unresolved problem.

Thanks

dvally
Posts: 40
Joined: Tue Jun 10, 2008 5:29 am

Re: Problem opening files with FlexiPDF

Post by dvally » Tue Jun 20, 2017 7:19 pm

Just an update, Version 1.06 did not resolve this issue.

Thanks

dvally
Posts: 40
Joined: Tue Jun 10, 2008 5:29 am

Re: Problem opening files with FlexiPDF

Post by dvally » Fri Sep 29, 2017 5:22 pm

Hi - I just wanted to report that this issue/bug is still an application killer for me. I can't be the only one who has experienced this issue. This issue is limited to FlexiPDF Pro. Other PDF editors do not experience the same problem when opening. I can send another file for review if needed.
Comparison.jpg

sven-l
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Re: Problem opening files with FlexiPDF

Post by sven-l » Fri Nov 10, 2017 11:06 am

I will refer this issue again to the developers.
Sven Leßmann
SoftMaker Software GmbH

Temcat
Posts: 52
Joined: Sat Nov 29, 2003 10:35 pm

Re: Problem opening files with FlexiPDF

Post by Temcat » Mon Nov 13, 2017 10:03 pm

For what it's worth, I can reproduce the problem with the topic starter's file which he sent to me. (Even though he may have given up already.)

The file opens initially without any error but doesn't look correct. When I try to press Page Down a couple of times, the first error occurs (see file "jbig2.exe.png"). I see (and close) this error message multiple times, after which I get the second error (see "ProblemDrawing.png"). This sequence repeats on each page.
jbig2.exe.png
First error message
ProblemDrawing.png
Second error message

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