Installation Prematurely Ended Message

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cnnchapman
Posts: 2
Joined: Wed Oct 12, 2016 3:48 pm

Installation Prematurely Ended Message

Post by cnnchapman » Wed Oct 12, 2016 4:00 pm

Hi,
I have tried numerous times to install free Softmaker Office on a WIN10 machine and each time get all the way to install and receive back a "The Installation of FreeOffice has ended prematurely" message. I have deleted three downloads and tried new ones with the same error message each time. I am running WIN10 on a HP i5 machine with 64bit op system.
Any suggestions would be welcome!
Thanks
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10-12-2016 8-46-49 AM.png

sven-l
SoftMaker Team
SoftMaker Team
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Re: Installation Prematurely Ended Message

Post by sven-l » Fri Oct 14, 2016 9:59 am

In order to fix the problem you reported we need the logfiles which the setup should have created. You will find these files the following way:

1. Please invoke Start=>Run
2. Enter %temp%
3. Now the temp folder of your Windows installation should open
4. There are 2 files in it: "smo16msi.log" and "smo16bs.log"
Sven Leßmann
SoftMaker Software GmbH

cnnchapman
Posts: 2
Joined: Wed Oct 12, 2016 3:48 pm

Re: Installation Prematurely Ended Message

Post by cnnchapman » Fri Oct 14, 2016 10:46 am

Please see the attached files and thanks.
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smo16msi.log
(318.72 KiB) Downloaded 76 times
smo16bs.log
(317.05 KiB) Downloaded 58 times

sven-l
SoftMaker Team
SoftMaker Team
Posts: 7732
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
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Re: Installation Prematurely Ended Message

Post by sven-l » Mon Oct 17, 2016 11:02 am

Thank you! I informed the developers.
Sven Leßmann
SoftMaker Software GmbH

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