internal error(-7)

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wy1111111
Posts: 3
Joined: Tue Apr 04, 2017 7:00 am

internal error(-7)

Post by wy1111111 » Tue Apr 04, 2017 7:07 am

After entered product key, internal error (-7) was occurred. I reentered the product key again and again got the same error. I downloaded again and reinstalled the soft and again the 105 error message appeared. The computer's OS is Linux (Ubuntu 14.04.5 LTS). There are no error when I installed SoftMaker Office 2016.

sven-l
SoftMaker Team
SoftMaker Team
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Location: Nuremberg
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Re: internal error(-7)

Post by sven-l » Wed Apr 05, 2017 10:33 am

Please delete all files in /home/.softmaker. Does that help?
Sven Leßmann
SoftMaker Software GmbH

wy1111111
Posts: 3
Joined: Tue Apr 04, 2017 7:00 am

Re: internal error(-7)

Post by wy1111111 » Wed Apr 12, 2017 3:00 am

I deleted all files in /home/.softmaker. But internal error (-7) was also occurred.

sven-l
SoftMaker Team
SoftMaker Team
Posts: 7250
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
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Re: internal error(-7)

Post by sven-l » Wed Apr 12, 2017 10:24 am

I will send you a PM.
Sven Leßmann
SoftMaker Software GmbH

wy1111111
Posts: 3
Joined: Tue Apr 04, 2017 7:00 am

Re: internal error(-7)

Post by wy1111111 » Fri Apr 14, 2017 3:00 am

Thank you very much for your hlep. When can I get the PM? I haven't got it yet.

sven-l
SoftMaker Team
SoftMaker Team
Posts: 7250
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
Contact:

Re: internal error(-7)

Post by sven-l » Tue Apr 18, 2017 11:03 am

Please check your inbox. The PM was sent Wed Apr 12, 2017 9:26 am. I sent it again.
Sven Leßmann
SoftMaker Software GmbH

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