TypeError importing emClient data

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harkande
Posts: 1
Joined: Wed Jun 03, 2015 9:14 pm

TypeError importing emClient data

Post by harkande » Wed Jun 03, 2015 9:16 pm

I have purchased the 2016 office version.
I have installed this software, including the Mozilla Thunderbird software.

I have selected the tools and import emClient account/emails etc.

And then I suddenly get the error message
TypeError: emcAccount.outServer is null

What have I done wrong?

Jim-J
SoftMaker Team
SoftMaker Team
Posts: 437
Joined: Fri Apr 04, 2014 8:29 am

Re: TypeError importing emClient data

Post by Jim-J » Fri Jun 05, 2015 2:12 pm

Hello,

Some eM Client databases can cause problems. Our developers are working on that problem. There will be a service pack released soon to solve this issue.
Jim J.
SoftMaker Software GmbH

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2961
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
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Re: TypeError importing emClient data

Post by martin-k » Fri Jun 05, 2015 2:15 pm

We had some error messages with the import filter (and they are already fixed or in the process of being fixed), but this one sounds new.

Could you zip your eM Client database, upload it to Dropbox or Google Drive and send the download link to forum (at) softmaker.de? I will then assign a developer to this problem.
Martin Kotulla
SoftMaker Software GmbH

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