SMO2016 ofw16_768 update fails msvcrt.dll

Post here those questions, bug reports and suggestions for SoftMaker Office 2016 for Windows that do not fit in any of the application-specific subforums.

Moderator: SoftMaker Team

Post Reply
DaveW
Posts: 12
Joined: Fri Nov 01, 2013 6:29 am

SMO2016 ofw16_768 update fails msvcrt.dll

Post by DaveW » Fri Dec 22, 2017 6:57 pm

Hi,
I received a notice of available update for SMO 2016.
My operating system is Win XP SP3.
After downloading ofw16_768, I tried to run the update, but it fails, with the following message:
"The procedure entry point_except_handler4_common could not be located in the dynamic link library msvcrt.dll."

What do you suggest?

Thank you, DaveW

Dirge
Posts: 8
Joined: Mon Mar 14, 2016 9:07 pm

Re: SMO2016 ofw16_768 update fails msvcrt.dll

Post by Dirge » Fri Dec 29, 2017 3:44 am

DaveW wrote:
Fri Dec 22, 2017 6:57 pm
Hi,
I received a notice of available update for SMO 2016.
My operating system is Win XP SP3.
After downloading ofw16_768, I tried to run the update, but it fails, with the following message:
"The procedure entry point_except_handler4_common could not be located in the dynamic link library msvcrt.dll."

What do you suggest?

Thank you, DaveW
I also have Windows XP (SP3) and am experiencing the same problem.

PS -- I unpacked the executable file (ofw16_768.exe) and found that the contained setup program (setup.exe) doesn't launch on my computer; it appears to require a CPU with SSE2 support, which my old Athlon XP CPU doesn't have. I suspect that the lack of SSE2 support is the root cause of the update failure, although I don't know how it relates to the msvcrt.dll message. A manual update could be attempted by simply moving the new files in the unpacked executable to their appropriate folders, but some changes to the registry may be needed for everything to work properly. Unless SoftMaker addresses the problem, I'm simply going to forgo the update.

Edit: I misnamed the setup program in the above paragraph: the setup program is spsetup.exe, not setup.exe
Last edited by Dirge on Wed Jan 10, 2018 5:23 pm, edited 1 time in total.

sven-l
SoftMaker Team
SoftMaker Team
Posts: 7784
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
Contact:

Re: SMO2016 ofw16_768 update fails msvcrt.dll

Post by sven-l » Wed Jan 03, 2018 8:57 am

I reported this issue to our developers (Ticket 37703) and will inform you as soon as we have a solution. Thank you!
Sven Leßmann
SoftMaker Software GmbH

martin-k
SoftMaker Team
SoftMaker Team
Posts: 2962
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
Contact:

Re: SMO2016 ofw16_768 update fails msvcrt.dll

Post by martin-k » Thu Jan 11, 2018 9:43 am

We have now updated the service pack to be compatible with Windows XP again. You need to download it again and then run it.
Martin Kotulla
SoftMaker Software GmbH

DaveW
Posts: 12
Joined: Fri Nov 01, 2013 6:29 am

Re: SMO2016 ofw16_768 update fails msvcrt.dll

Post by DaveW » Thu Jan 11, 2018 8:40 pm

The new WinXP compatible upgrade installed properly.
Thank you, DaveW

Dirge
Posts: 8
Joined: Mon Mar 14, 2016 9:07 pm

Re: SMO2016 ofw16_768 update fails msvcrt.dll

Post by Dirge » Fri Jan 12, 2018 12:08 am

martin-k wrote:
Thu Jan 11, 2018 9:43 am
We have now updated the service pack to be compatible with Windows XP again. You need to download it again and then run it.
Thanks for the fast response. The updated service pack installed without a hitch on my ancient computer (Windows XP SP3; Athlon XP CPU, no SSE2 support).

Post Reply

Return to “SoftMaker Office 2016 for Windows (General)”