Installation leaving old components

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firkin
Posts: 11
Joined: Sun Dec 07, 2014 11:37 am

Installation leaving old components

Post by firkin » Wed May 20, 2015 5:00 am

I installed the final beta version and clicked on the button to uninstall the previous version. All seemed to go well, but the Apps screen (Windows 8.1) now shows two versions of SoftMaker Office 2016. See attached image.

I tried uninstalling and re-installing, but it made no difference.
Screenshot (1).png

firkin
Posts: 11
Joined: Sun Dec 07, 2014 11:37 am

Re: Installation leaving old components

Post by firkin » Wed May 20, 2015 5:04 am

In addition, if I search for Textmaker at the Apps screen, two Textmaker 2016 icon are shown, one of which works, one of which throws an error message.
Screenshot (2).png

Jim-J
SoftMaker Team
SoftMaker Team
Posts: 437
Joined: Fri Apr 04, 2014 8:29 am

Re: Installation leaving old components

Post by Jim-J » Wed May 20, 2015 12:30 pm

Hello,
I tried to reproduce this, but I couldn't. When I uninstalled SoftMaker Office, all icons where gone.

I think this is a minor issue, because if you try to install the release version, you have to uninstall the beta first.
Jim J.
SoftMaker Software GmbH

firkin
Posts: 11
Joined: Sun Dec 07, 2014 11:37 am

Re: Installation leaving old components

Post by firkin » Wed May 20, 2015 2:17 pm

Jim,

You think it's a minor issue, but I'm left with Softmaker Office 2016 and Softmaker Office Professional 2016, only one of which will uninstall.

How do I get rid of Softmaker Office Professional 2016?

firkin
Posts: 11
Joined: Sun Dec 07, 2014 11:37 am

Re: Installation leaving old components

Post by firkin » Wed May 20, 2015 2:28 pm

So, I have uninstalled Softmaker Office, and here's the Apps screen:
Screenshot (4).png
As you can see, it still shows two versions of Softmaker Office 2016: Office and Office Professional.
If I click on the Textmaker icon (either one), I get the following error:
Capture.JPG
And no way to uninstall anything further.

firkin
Posts: 11
Joined: Sun Dec 07, 2014 11:37 am

Re: Installation leaving old components

Post by firkin » Wed May 20, 2015 2:44 pm

So, here's what I think is happening. The Uninstall program is leaving all the shortcuts in the Windows Start Menu folder (C:\Users\[user]\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\SoftMaker Office 2016) which is leading to Windows Apps screen having hooperzootics. This is untidy.

Jim-J
SoftMaker Team
SoftMaker Team
Posts: 437
Joined: Fri Apr 04, 2014 8:29 am

Re: Installation leaving old components

Post by Jim-J » Wed May 20, 2015 3:22 pm

Please try the Windows Installer Cleaner: http://windows-installer-cleanup-utilit ... tonic.com/

Then reinstall SoftMaker again.
Jim J.
SoftMaker Software GmbH

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