Underline Disappears Switching From PC To Android

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AJ_
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Underline Disappears Switching From PC To Android

Postby AJ_ » Sat Jun 24, 2017 8:27 pm

When underlining text on my PC then open the file on TextMaker HD all my underline is removed. Please support your products and fix this ASAP.

Also, why is there not even one font choice out of the multitudes that support bold font on TextMaker HD or Planmaker HD? This has not been an issue on any of my apps for 3 decades but suddenly this is a rampant issue on all of your apps. This was reported to you 2 years ago and you have still done nothing to fix it! Please help me to understand and please support your products.

sven-l
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Re: Underline Disappears Switching From PC To Android

Postby sven-l » Wed Jul 05, 2017 2:44 pm

Please make sure that the same font is installed on your Android device. Else, an replacement font will be used and some fonts come without a bold/italic font.
Sven Leßmann
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AJ_
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Re: Underline Disappears Switching From PC To Android

Postby AJ_ » Thu Jul 06, 2017 12:17 am

Bold does not work with any font in Planmaker HD or TextMaker HD. That was reported to you in this forum over 2 years ago and is still not fixed. But now underline does not work either? I am only using the fonts that were installed when I installed your Windows and Android products. All of your apps are updated as soon as updates are released. You have the same fonts installed on the Windows version that you do in the Android versions when they are initially installed don't you? I am using Arial and Arial Black on all my devices. It was preinstalled on all versions of Softmaker so why doesn't underlined text stay underlined when I open my files on my different devices?

sven-l
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Re: Underline Disappears Switching From PC To Android

Postby sven-l » Wed Jul 12, 2017 11:24 am

Yes, fake bold is still on the agenda for the future:
viewtopic.php?f=232&t=14321&p=50831&hilit=bold#p50831
Sven Leßmann
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AJ_
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Re: Underline Disappears Switching From PC To Android

Postby AJ_ » Wed Jul 12, 2017 7:48 pm

Yes, and that post is 2.5 years old. I'm not going to hold my breath for the fake bold. Does the same issue that cause the inoperative bold font cause the underline to disappear when utilizing files across devices? Is that why you linked to the bold font issue?

martin-k
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Re: Underline Disappears Switching From PC To Android

Postby martin-k » Wed Jul 12, 2017 7:59 pm

No, and I am not aware that underlining ever had been an issue. Can you provide a sample document?

As for bolds, we include several fonts (for example Basic Sans and Basic Roman) with TextMaker HD that have bolds.
Martin Kotulla
SoftMaker Software GmbH

AJ_
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Re: Underline Disappears Switching From PC To Android

Postby AJ_ » Wed Jul 12, 2017 8:23 pm

Thanks Martin!
Those 2 fonts actually do bold my text on Planmaker HD and TextMaker HD. Now I need to ensure the font remains bold using the Softmaker Windows products.
Are the Sans Basic and Roman Basic compatible with Microsoft Office?
Yes, I will produce and upload a sample document.

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Re: Underline Disappears Switching From PC To Android

Postby martin-k » Wed Jul 12, 2017 8:30 pm

They are drop-in replacements for Times New Roman and Arial. If you format your document in Arial / Times New Roman on the PC, they will be used in their stead on Android.
Martin Kotulla
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AJ_
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Re: Underline Disappears Switching From PC To Android

Postby AJ_ » Thu Jul 13, 2017 12:38 am

Ok. The underline is remaining if I use the fonts you recommend.

Additionally, the bold font is remaining if I create a .docx with HD and then open it with Textmaker for Windows.
Now the problem is that if I add bold Arial and bold Times New Roman text using Windows Textmaker (Basic Sans and Basic Roman is not available) and then open with Textmaker HD the bold font disappears. Again, isn't there any fonts utilized by both Windows Textmaker and Textmaker HD that will ensure that bold will remain on both devices?

Textmaker HD to Windows Textmaker Okay - Bold Font Remains
Windows Textmaker to Textmaker HD Bad - Bold Font Is Removed

Also, you never answered the question:
Are the Basic Sans and Basic Roman fonts compatible with Microsoft Office?

I did not produce a sample document since it no longer seemed necessary.

martin-k
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Re: Underline Disappears Switching From PC To Android

Postby martin-k » Thu Jul 13, 2017 8:52 am

Please review my previous posting:

They are drop-in replacements for Times New Roman and Arial. If you format your document in Arial / Times New Roman on the PC, they will be used in their stead on Android.


To clarify: The font menu will still display the name "Arial" or "Times New Roman", but the nearly identically looking Basic Sans and Basic Roman are used internally.
Martin Kotulla
SoftMaker Software GmbH

AJ_
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Re: Underline Disappears Switching From PC To Android

Postby AJ_ » Thu Jul 13, 2017 9:02 am

Yes, I understand that. Could you please address the remaining issues?

sven-l
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Re: Underline Disappears Switching From PC To Android

Postby sven-l » Thu Jul 13, 2017 9:23 am

AJ_ wrote:Ok. The underline is remaining if I use the fonts you recommend.

Additionally, the bold font is remaining if I create a .docx with HD and then open it with Textmaker for Windows.
Now the problem is that if I add bold Arial and bold Times New Roman text using Windows Textmaker (Basic Sans and Basic Roman is not available) and then open with Textmaker HD the bold font disappears. Again, isn't there any fonts utilized by both Windows Textmaker and Textmaker HD that will ensure that bold will remain on both devices?

Textmaker HD to Windows Textmaker Okay - Bold Font Remains
Windows Textmaker to Textmaker HD Bad - Bold Font Is Removed

Also, you never answered the question:
Are the Basic Sans and Basic Roman fonts compatible with Microsoft Office?

I did not produce a sample document since it no longer seemed necessary.


But we would need a sample file in order to reproduce that issue here. It works properly for us in both directions.
Sven Leßmann
SoftMaker Software GmbH

AJ_
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Re: Underline Disappears Switching From PC To Android

Postby AJ_ » Thu Jul 13, 2017 9:42 am

I tried to upload my sample, but your forum will only allow me to upload an image file. I don't see how that is going to provide any viable info.

sven-l
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Re: Underline Disappears Switching From PC To Android

Postby sven-l » Tue Jul 18, 2017 4:49 pm

You can send it to support(at)softmaker.de referring to this thread. Thank you!
Sven Leßmann
SoftMaker Software GmbH

AJ_
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Re: Underline Disappears Switching From PC To Android

Postby AJ_ » Wed Jul 19, 2017 4:30 am

I just sent the test file in an email.


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