can't print to printer

Post your questions, bug reports and suggestions here for TextMaker HD for Android.

Moderator: SoftMaker Team

walts
Posts: 10
Joined: Sat Sep 19, 2015 12:08 am

can't print to printer

Postby walts » Sun Mar 06, 2016 12:09 am

After latest update, I can't print to an epson wf-3620 inkjet and it worked before update. tried uninstalling cloud print and reinstall, no luck. tried printing from planmaker to epson, worked great. Textmaker pro (rev. 752.0228.gs) also won't print to kodak hero6.1

walts
Posts: 10
Joined: Sat Sep 19, 2015 12:08 am

Re: can't print to printer

Postby walts » Sun Mar 06, 2016 7:25 pm

This is not really a reply, but also tried uninstalling textmaker hd and reinstalling from google play and no success. Still won't printb but can print textmaker docx file from another app so I don't think it is the printers. Any help would be appreciated.

Jim-J
SoftMaker Team
SoftMaker Team
Posts: 437
Joined: Fri Apr 04, 2014 8:29 am

Re: can't print to printer

Postby Jim-J » Mon Mar 07, 2016 5:07 pm

Hello,

our developers are informed about this issue. We will inform you as soon we receive a response.
Jim J.
SoftMaker Software GmbH

walts
Posts: 10
Joined: Sat Sep 19, 2015 12:08 am

Re: can't print to printer

Postby walts » Wed Mar 09, 2016 6:31 pm

is there a way to go back to update 749 until you get this problem worked out as textmaker won't print on any of the 3 wireless printers that I have. 749 for android work very well on my samsung galaxy tab pro 12.2 with android 5.1.1. printers are epson wf-3620, kodak hero 6.1 and canon laser mf-4880dw

Jim-J
SoftMaker Team
SoftMaker Team
Posts: 437
Joined: Fri Apr 04, 2014 8:29 am

Re: can't print to printer

Postby Jim-J » Thu Mar 10, 2016 3:39 pm

I sent you an e-mail.
Jim J.
SoftMaker Software GmbH

walts
Posts: 10
Joined: Sat Sep 19, 2015 12:08 am

Re: can't print to printer

Postby walts » Thu Mar 10, 2016 6:37 pm

thanks got it and finally realized i had to uninstall first. turned off auto update in google play. will there be an update to correct this soon or in the next update?

Jim-J
SoftMaker Team
SoftMaker Team
Posts: 437
Joined: Fri Apr 04, 2014 8:29 am

Re: can't print to printer

Postby Jim-J » Fri Mar 11, 2016 11:06 am

Our developers are working to solve this issue. This will be fixed as soon as possible. But I can't say when the fix or service pack will be available.
Jim J.
SoftMaker Software GmbH

Jim-J
SoftMaker Team
SoftMaker Team
Posts: 437
Joined: Fri Apr 04, 2014 8:29 am

Re: can't print to printer

Postby Jim-J » Wed Mar 23, 2016 9:54 am

The printer issue is solved. The fix will be available with the next service pack.
Jim J.
SoftMaker Software GmbH

walts
Posts: 10
Joined: Sat Sep 19, 2015 12:08 am

Re: can't print to printer

Postby walts » Sat Mar 26, 2016 4:54 pm

thanks, will look forward to next update
walt

walts
Posts: 10
Joined: Sat Sep 19, 2015 12:08 am

Re: can't print to printer

Postby walts » Sat May 21, 2016 9:06 pm

just downloaded update 757 and seems to have fixed my proglem.
Thanks for what you do and keeping the software up to date and problem free
Thank you
Walt


Return to “TextMaker HD”

Who is online

Users browsing this forum: No registered users and 2 guests