Not saving to microSD card

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old&grumpy
Posts: 1
Joined: Sat Jan 23, 2016 7:36 pm

Not saving to microSD card

Post by old&grumpy » Sat Jan 23, 2016 7:53 pm

Files will save to Dropbox but NOT to my external SD card even tho' program recognizes it and its folders exist. I know about Google's messing with write permission but I am using LG V10 with Android 5.1.1, which permits a program to write to an external SD card if the program follows Google's protocol. So: is there a secret to writing to the microSD card, or is this a bug?

Please advise.

Jim-J
SoftMaker Team
SoftMaker Team
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Re: Not saving to microSD card

Post by Jim-J » Tue Jan 26, 2016 4:25 pm

Hello,

Google changed the access to the external SD-card since Android 4.4. SoftMaker Office can't save to it since then.

We will change the behavior soon, at least for Android 5 and higher.
Jim J.
SoftMaker Software GmbH

Jon C
Posts: 8
Joined: Wed Mar 09, 2016 8:33 pm

Re: Not saving to microSD card

Post by Jon C » Wed Mar 09, 2016 8:44 pm

I don't think saving to SD card is working correctly. I'm running the latest release (752.0228.ac) on a Sony Xperia Z4 tablet - currently Android 5.0.2.

Basically I can save a Textmaker HD document to the SD card, but when it comes to save again - either with Ctrl+S or with the save button - Textmaker shows the save-as dialog which points to the internal storage again. I can navigate back to the SD card folder and save, but I would have thought the save function would re-save to the existing location of the document and not default to save-as....

Jim-J
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Re: Not saving to microSD card

Post by Jim-J » Thu Mar 10, 2016 4:18 pm

Hello,

I checked this issue with a Samsung Note 3 - Android 5.0

I opened a document on the external SD-card. Every time I saved the file, it always was saved to the original location on the SC-card.

Does anybody else have the same problem? If so, please let me know.
Jim J.
SoftMaker Software GmbH

happycheesecake
Posts: 19
Joined: Thu Jan 29, 2004 12:02 am

Re: Not saving to microSD card

Post by happycheesecake » Tue Mar 15, 2016 5:47 pm

Hi Jim

Since the original posting; my Xperia Z4 has updated to Android 6 - aka Marshmallow. Now here's the fun bit.

Textmaker can't access the new name of the SD card that's been in the device since I got it. The open & save dialog boxes can't move up from /storage/emulated/0, whereas the SD card has been renamed using it's serial number, and is now within folder /storage/3933-3664

I'll try an uninstall & re-install to see if Textmaker attempts to reset the storage permission thus allowing SD card access

(Edit - users Jon C & Happycheesecake are one and the same person :lol: )

Jim-J
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SoftMaker Team
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Re: Not saving to microSD card

Post by Jim-J » Wed Mar 16, 2016 1:57 pm

If a reinstall doesn't solve this issue, then a device reset to factory setting might help.

It's not unusual that some apps don't work properly after an update to an new Android revision.
Jim J.
SoftMaker Software GmbH

Jon C
Posts: 8
Joined: Wed Mar 09, 2016 8:33 pm

Re: Not saving to microSD card

Post by Jon C » Wed Mar 16, 2016 3:48 pm

Hi again

Reinstall hasn't sorted it - the open dialog will only show folders from the /storage/emulated/0 folder downwards; I can't navigate to the /storage/3933-3664 folder.

I have noticed that other application software has issues when the OEM has not implemented Android Adoptive Storage, as Sony hasn't done. Can you please confirm that TextMaker HD (rev 752.0228.ac) works with Android 6.0

Here's the open dialog:

Image

Jon C
Posts: 8
Joined: Wed Mar 09, 2016 8:33 pm

Re: Not saving to microSD card

Post by Jon C » Wed Mar 16, 2016 4:41 pm

Reinstalled Textmaker & Planmaker HD again - still no joy accessing the so-called external SD Card. I have noticed that after installation, I'm not getting the storage permission dialog box when first starting the apps.

Also, within Settings / App / TextMaker HD / App permissions - changing the storage setting states "This app was designed for an older version of Android. Denying permission may cause it to no longer function as intended"

Note that apps like "Amazon Music" doesn't have this prompt when changing the storage permission; and that can access the external SD Card.

Jim-J
SoftMaker Team
SoftMaker Team
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Re: Not saving to microSD card

Post by Jim-J » Thu Mar 17, 2016 11:43 am

Hello,

can you please send us the sminfo.txt?
Invoke "Help-About->Write System Information" to create the file.

Thank you.
Jim J.
SoftMaker Software GmbH

Jon C
Posts: 8
Joined: Wed Mar 09, 2016 8:33 pm

Re: Not saving to microSD card

Post by Jon C » Thu Mar 17, 2016 4:58 pm

It's actually Tools > About > Write System Information :D
Attachments
sminfo.txt
(51.73 KiB) Downloaded 78 times

Jim-J
SoftMaker Team
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Re: Not saving to microSD card

Post by Jim-J » Fri Mar 18, 2016 10:32 am

You are right, it's in Tools. :)

Thank you for the sminfo.txt. I referred your report to the developer team.

Is this issue only with TextMaker or also with PlanMaker and Presentations with this device?
Jim J.
SoftMaker Software GmbH

Jon C
Posts: 8
Joined: Wed Mar 09, 2016 8:33 pm

Re: Not saving to microSD card

Post by Jon C » Fri Mar 18, 2016 3:18 pm

Tried with Planmaker - the SD card doesn't appear there either:

Image
(cropped)

Just to prove that the device has a 128GB SD card installed; here's a cropped image from settings / storage:

Image

Jim-J
SoftMaker Team
SoftMaker Team
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Re: Not saving to microSD card

Post by Jim-J » Mon Mar 21, 2016 10:15 am

Hello,

thank you for the additional information. I referred it all to the developer team.
Jim J.
SoftMaker Software GmbH

sven-l
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Re: Not saving to microSD card

Post by sven-l » Wed Mar 23, 2016 4:56 pm

Are you working with a Sony Z tablet or a Sony Z smartphone?
Sven Leßmann
SoftMaker Software GmbH

danny62
Posts: 1
Joined: Wed Mar 23, 2016 11:47 pm

Re: Not saving to microSD card

Post by danny62 » Wed Mar 23, 2016 11:51 pm

Same here. Sd card don't show up in the list of the devices when open or save files.
Asus ZenPad p01Y.

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