Trying to install an update for Free Office........

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PaulW
Posts: 2
Joined: Fri Jul 04, 2014 5:38 pm

Trying to install an update for Free Office........

Post by PaulW » Fri Jul 04, 2014 6:07 pm

I was offered an update for Free Office today which seemed to be successful but when I tried to open Textmaker or anything else I was told that the resources files had a wrong revision number and I needed to install a service pack. There doesn't seem to be one for Free Office.

I tried to solve this by downloading Free Office again under a new e-mail address and serial number. But I am getting a message that I have an older version of softmaker which has to be removed before installation can proceed. Windows installer is telling me to use control panel to uninstall, but I can't uninstall because a file Soft Maker Free Office.msi cannot be found.

I would be grateful for any help to solve this or how I can regain access to Free Office.

Paul

PaulW
Posts: 2
Joined: Fri Jul 04, 2014 5:38 pm

Re: Trying to install an update for Free Office........

Post by PaulW » Tue Jul 08, 2014 5:11 pm

This has been resolved.

I eventually managed to uninstall Free Office and install the new release. I found MS Program Install and Uninstall troubleshooter on the web - and it did the job. This may be of interest to anyone else who has a similar problem and a small knowledge of IT (like me!).

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