No serial number sent

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charleyzheng
Posts: 2
Joined: Sat Jul 13, 2013 1:54 am

No serial number sent

Post by charleyzheng » Sat Jul 13, 2013 1:59 am

Hi there,

After successfully registering and installing freeoffice, I have only received an email with:


"What's new at SoftMaker?
For charley zheng

Your customer number: HD2033807"

but I never received an email with a serial to activate the programs.
I have also checked my junkbox and I have not received an email either.

Could you please help me with this?

Thanks!

sven-l
SoftMaker Team
SoftMaker Team
Posts: 7484
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Location: Nuremberg
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Re: No serial number sent

Post by sven-l » Mon Jul 15, 2013 10:14 am

Please check the spam folder of your e-mail account. It seems that the e-mail with the serial key was sent into the spam folder by the mail filter.
Sven Leßmann
SoftMaker Software GmbH

charleyzheng
Posts: 2
Joined: Sat Jul 13, 2013 1:54 am

Re: No serial number sent

Post by charleyzheng » Tue Jul 16, 2013 1:16 am

Hi Sven,

I am using hotmail, and I've checked it again, including the junk/spam box.
Oddly enough there wasn't a serial sent unfortunately.

charley

sven-l
SoftMaker Team
SoftMaker Team
Posts: 7484
Joined: Wed Apr 09, 2008 8:26 am
Location: Nuremberg
Contact:

Re: No serial number sent

Post by sven-l » Tue Jul 16, 2013 8:44 am

I found your serial number in the database. I write you a PM.
Sven Leßmann
SoftMaker Software GmbH

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