Disappearing Action Bar Menu

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Akjohnston
Posts: 12
Joined: Tue Jan 22, 2013 9:18 am

Disappearing Action Bar Menu

Postby Akjohnston » Fri Mar 28, 2014 11:01 am

Hi,
I'm having an Intermittent problem with the latest version of TextMaker on my Galaxy Note 10.1 tablet. About one time in 2-3 after the document loads the menu disappears and I have to exit out with the back button and start again. This has now happened several times.

Thanks
Andrew

sven-l
SoftMaker Team
SoftMaker Team
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Re: Disappearing Action Bar Menu

Postby sven-l » Mon Mar 31, 2014 10:40 am

I have not heard of other customers reporting such a problem. Does it help to uninstall and re-install TextMaker?
Sven Leßmann
SoftMaker Software GmbH

Akjohnston
Posts: 12
Joined: Tue Jan 22, 2013 9:18 am

Re: Disappearing Action Bar Menu

Postby Akjohnston » Mon Mar 31, 2014 11:09 am

Hi,
No, I've just tried doing this and the third time I started TextMaker the menu disappeared!
Thanks
Andrew

sven-l
SoftMaker Team
SoftMaker Team
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Re: Disappearing Action Bar Menu

Postby sven-l » Tue Apr 01, 2014 11:10 am

Thank you for the info! Which Android version is installed on your Galaxy Note 10.1 tablet?
Sven Leßmann
SoftMaker Software GmbH

Akjohnston
Posts: 12
Joined: Tue Jan 22, 2013 9:18 am

Re: Disappearing Action Bar Menu

Postby Akjohnston » Tue Apr 01, 2014 12:13 pm

It's 4.1.2
Andrew

sven-l
SoftMaker Team
SoftMaker Team
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Re: Disappearing Action Bar Menu

Postby sven-l » Wed Apr 02, 2014 11:26 am

Ok, thank you! I referred that problem to our developers. Please check that you work with the new revision 689 of Office for Android.
Sven Leßmann
SoftMaker Software GmbH

Akjohnston
Posts: 12
Joined: Tue Jan 22, 2013 9:18 am

Re: Disappearing Action Bar Menu

Postby Akjohnston » Wed Apr 02, 2014 12:01 pm

Hi,
I have just seen the new versions. I will install those and let you know if the problem is solved.
Andrew

Akjohnston
Posts: 12
Joined: Tue Jan 22, 2013 9:18 am

Re: Disappearing Action Bar Menu

Postby Akjohnston » Wed Apr 02, 2014 12:19 pm

Hi,
On a quick check the problem may be solved with the new version. I'll let you know if not...
Thanks
Andrew

Akjohnston
Posts: 12
Joined: Tue Jan 22, 2013 9:18 am

Re: Disappearing Action Bar Menu

Postby Akjohnston » Fri Apr 11, 2014 10:51 am

Hi,
The problem is still occurring with the latest version - I have just had it twice out of three times attempting to open a document. I'm using V 689.0328.ac

Andrew

sven-l
SoftMaker Team
SoftMaker Team
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Re: Disappearing Action Bar Menu

Postby sven-l » Mon Apr 14, 2014 9:05 am

Ok, thank you for the reply! I referred that problem again to the developers for some investigations and will inform you as soon as there are any news.
Sven Leßmann
SoftMaker Software GmbH

sven-l
SoftMaker Team
SoftMaker Team
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Location: Nuremberg
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Re: Disappearing Action Bar Menu

Postby sven-l » Tue Apr 22, 2014 4:24 pm

Our developers need some information in that case. There shouldn't be a menu because the device has a hardware menu button (at the bottom). If you don't mean the menu button, please tell us what exactly is missing (maybe a screenshot/photo could help). Thank you!
Sven Leßmann
SoftMaker Software GmbH

Akjohnston
Posts: 12
Joined: Tue Jan 22, 2013 9:18 am

Re: Disappearing Action Bar Menu

Postby Akjohnston » Wed Apr 23, 2014 12:15 am

There should be a menu indicated by three dots at the top right on a larger tablet. On a smaller device or one with a hardware menu button, this appears at the bottom left but it's the same menu. This is there exactly where it should be about half the time. About half the time the three dots at the top of the screen are not visible. That's the problem.

Andrew

mwise69
Posts: 1
Joined: Fri May 02, 2014 3:32 pm

Re: Disappearing Action Bar Menu

Postby mwise69 » Fri May 02, 2014 3:36 pm

Hi. I have the same disappearing menu button problem on my Nexus 5 running Android 4.4.2 and latest Textmaker from Play Store.


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