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PostPosted: Sat Dec 31, 2011 12:37 am 
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Joined: Wed Jan 13, 2010 6:55 pm
Posts: 25
Earlier today, when loading TextMaker 2012, the program automatically quit and exited. The same held true for PlanMaker and Presentations -- "The bug" was common to each SoftMaker Office component. Reinstalling SoftMaker Office using the Repair Option had no effect.

The fix: Revo Uninstaller with deepest removal, and; simply running two more registry optimizers apps -- To be sure to catch whatever started "the bug."

SoftMaker Office 2012 was reinstalled (as Vista administrator) plus new Service Pack #654 was then installed. So, all is well in SoftMaker Office-ville.

No complaints here because "Windows stuff" just happens. This is posted simply because it happened, and someone else may benefit by this experience.


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PostPosted: Sat Dec 31, 2011 11:30 am 
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SoftMaker Team
SoftMaker Team

Joined: Fri Nov 21, 2003 4:57 pm
Posts: 2177
Location: Nürnberg, Germany
Great that you were able to solve this on your own.

But if it ever happens again, please run TextMaker with the -debug parameter ("TextMaker.exe -debug"). This will log the launch of the software in the file My Documents\SoftMaker\tmlog.txt and using this log file we can find out what happened.

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Martin Kotulla
SoftMaker Software GmbH


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PostPosted: Mon Jan 30, 2012 4:21 pm 
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Joined: Mon Jan 30, 2012 4:16 pm
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Had the same issue...I followed your advice and ran the textmaker.exe with the debugging protocol--here is the log file. Thanks much!
Attachment:
tmlog.txt [31.27 KiB]
Downloaded 144 times


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PostPosted: Wed Feb 01, 2012 1:53 pm 
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SoftMaker Team
SoftMaker Team

Joined: Wed Apr 09, 2008 7:26 am
Posts: 5492
Location: Nuremberg
Thank you for the log file. I informed the developers.

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Sven Leßmann
SoftMaker Software GmbH


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PostPosted: Wed Feb 01, 2012 3:16 pm 
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SoftMaker Team
SoftMaker Team

Joined: Wed Apr 09, 2008 7:26 am
Posts: 5492
Location: Nuremberg
Dynabrade wrote:
Had the same issue...I followed your advice and ran the textmaker.exe with the debugging protocol--here is the log file. Thanks much!
Attachment:
tmlog.txt


According to the log file you opened the English FAQ (by clicking on the file in explorer) and after 5 seconds you closed TextMaker.
Why is "Tip of the day" mentioned here? Is the tip displayed and TextMaker closes afterwards, or does it close before?
Is there a tmcrash.txt in the tmlog.txt folder after TextMaker closed?

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Sven Leßmann
SoftMaker Software GmbH


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PostPosted: Thu Feb 02, 2012 8:00 pm 
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Joined: Wed Jan 13, 2010 6:55 pm
Posts: 25
"Tip of the Day" was mentioned as it was the opening screen, regardless of which SoftMaker Office application was loaded. The moment "Close" button, was clicked -- The app exited and shut down.


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