I can't even install!

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rjstep3
Posts: 43
Joined: Fri Mar 28, 2008 8:53 pm

I can't even install!

Postby rjstep3 » Thu Dec 15, 2011 12:06 am

Running W7 64 bit.

I get to the panel where I choose English, I select English and then ... nothing. Nothing at all happens. Certainly, no software gets installed.

Very frustrating - I just bought this stuff!

I uninstalled the 2010 version and also the beta of 2012 before trying to install.

rjstep3

sven-l
SoftMaker Team
SoftMaker Team
Posts: 6044
Joined: Wed Apr 09, 2008 7:26 am
Location: Nuremberg
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Re: I can't even install!

Postby sven-l » Thu Dec 15, 2011 10:01 am

Can you please attached the smo12msi.log and the smo12bs.log? You will find these logfiles in the temp folder (Start=>Run=>Enter '%temp%'). This would help us to find out what the problem is.

Thank you!
Sven Leßmann
SoftMaker Software GmbH

rjstep3
Posts: 43
Joined: Fri Mar 28, 2008 8:53 pm

Re: I can't even install!

Postby rjstep3 » Thu Dec 15, 2011 7:58 pm

smo12bs attached - there is no smo12msi in the temp folder.

regards
rjstep3
Attachments
smo12bs.log
(187.79 KiB) Downloaded 140 times

sven-l
SoftMaker Team
SoftMaker Team
Posts: 6044
Joined: Wed Apr 09, 2008 7:26 am
Location: Nuremberg
Contact:

Re: I can't even install!

Postby sven-l » Fri Dec 16, 2011 9:45 am

Thank you! I referred that problem to our developers and will inform you here as soon as we have a solution.
Sven Leßmann
SoftMaker Software GmbH

sven-l
SoftMaker Team
SoftMaker Team
Posts: 6044
Joined: Wed Apr 09, 2008 7:26 am
Location: Nuremberg
Contact:

Re: I can't even install!

Postby sven-l » Fri Dec 16, 2011 12:48 pm

I wrote you an PM.
Sven Leßmann
SoftMaker Software GmbH

rjstep3
Posts: 43
Joined: Fri Mar 28, 2008 8:53 pm

Re: I can't even install!

Postby rjstep3 » Sun Dec 18, 2011 1:11 pm

thanks, that worked.

rjstep3


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