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 Post subject: I can't even install!
PostPosted: Thu Dec 15, 2011 12:06 am 
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Joined: Fri Mar 28, 2008 8:53 pm
Posts: 42
Running W7 64 bit.

I get to the panel where I choose English, I select English and then ... nothing. Nothing at all happens. Certainly, no software gets installed.

Very frustrating - I just bought this stuff!

I uninstalled the 2010 version and also the beta of 2012 before trying to install.

rjstep3


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PostPosted: Thu Dec 15, 2011 10:01 am 
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SoftMaker Team
SoftMaker Team

Joined: Wed Apr 09, 2008 7:26 am
Posts: 5303
Location: Nuremberg
Can you please attached the smo12msi.log and the smo12bs.log? You will find these logfiles in the temp folder (Start=>Run=>Enter '%temp%'). This would help us to find out what the problem is.

Thank you!

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Sven Leßmann
SoftMaker Software GmbH


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PostPosted: Thu Dec 15, 2011 7:58 pm 
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Joined: Fri Mar 28, 2008 8:53 pm
Posts: 42
smo12bs attached - there is no smo12msi in the temp folder.

regards
rjstep3


Attachments:
smo12bs.log [187.79 KiB]
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PostPosted: Fri Dec 16, 2011 9:45 am 
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SoftMaker Team
SoftMaker Team

Joined: Wed Apr 09, 2008 7:26 am
Posts: 5303
Location: Nuremberg
Thank you! I referred that problem to our developers and will inform you here as soon as we have a solution.

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Sven Leßmann
SoftMaker Software GmbH


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PostPosted: Fri Dec 16, 2011 12:48 pm 
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SoftMaker Team
SoftMaker Team

Joined: Wed Apr 09, 2008 7:26 am
Posts: 5303
Location: Nuremberg
I wrote you an PM.

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Sven Leßmann
SoftMaker Software GmbH


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PostPosted: Sun Dec 18, 2011 1:11 pm 
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Joined: Fri Mar 28, 2008 8:53 pm
Posts: 42
thanks, that worked.

rjstep3


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