Unexpected crash on Service Pack 596

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arcfide
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Unexpected crash on Service Pack 596

Post by arcfide » Thu Jul 14, 2011 12:27 am

I had a working Softmaker Office 2010 for Linux installation of the previous service pack working on a Slackware64 13.37 installation. I am running the KDE desktop.

After installing Service Pack 596, I get the following error whenever I launch textmaker; planmaker and presentations fail with similar errors:

Code: Select all

/usr/local/bin/textmaker: line 3:  6857 Segmentation fault      "/usr/local/share/office2010"/textmaker "$@"
I saw something about a crash with RedHat, so I tried to disable CUPS to see if that did anything, but it does not appear to have done anything. Running with the -debug option does not seem to create any log files. Running textmaker without the shell script to launch it I receive a "Memory fault" error. GDB gives a generic error when I run the executable there. Could anyone provide some ideas as to why the latest service pack has caused these issues?

sven-l
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Re: Unexpected crash on Service Pack 596

Post by sven-l » Thu Jul 14, 2011 9:43 am

Does a uninstallation, reboot and a complete new installation for SoftMaker Office 2010 help?
Sven Leßmann
SoftMaker Software GmbH

arcfide
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Re: Unexpected crash on Service Pack 596

Post by arcfide » Wed Jul 20, 2011 7:51 am

This does not fix the problem.

sven-l
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Re: Unexpected crash on Service Pack 596

Post by sven-l » Wed Jul 20, 2011 10:19 am

I referred that problem to our developers and will report here as soon as I have more information.
Sven Leßmann
SoftMaker Software GmbH

arcfide
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Re: Unexpected crash on Service Pack 596

Post by arcfide » Tue Sep 06, 2011 12:50 am

Any news on this?

sven-l
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Re: Unexpected crash on Service Pack 596

Post by sven-l » Tue Sep 06, 2011 9:54 am

No, not yet. I raised the priority.
Sven Leßmann
SoftMaker Software GmbH

xpacker
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Re: Unexpected crash on Service Pack 596

Post by xpacker » Mon Nov 21, 2011 5:32 am

I have the same problem, which started when I upgraded to openSuse 12.1, also with KDE. I get the same error message. Has there been any action on this? Is there an edit we can make to the executable files?

Note: I didn't have any problems in the previous openSuse version, using Gnome.

EricC
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Re: Unexpected crash on Service Pack 596

Post by EricC » Mon Nov 21, 2011 5:56 pm

I am using Salix 13.37 x64 with XFCE and everything is working fine. On your OpenSuSE box, have you tried Textmaker with a different desktop environment? What video card do you have and what video driver are you using?

xpacker
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Re: Unexpected crash on Service Pack 596

Post by xpacker » Sat Nov 26, 2011 5:48 am

I have used Textmaker with Gnome for years. I upgraded to the new openSuse, using the KDE desktop this time (I hate Gnome 3) -- and suddenly I get this problem.

My video card is nVidia NV17, and I'm using a generic vesa driver.

EricC
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Re: Unexpected crash on Service Pack 596

Post by EricC » Sat Nov 26, 2011 11:07 pm

Sven,

I setup a VMware VM with OpenSuSE 12.1 x64 w/KDE and can reproduce the issue that xpacker is experiencing. I get a similar segfault error to arcfide with the exception of the PID and softmaker office path being different (I went with the default path).

Observations from troubleshooting:

1. Crash happens regardless of using the .rpm or .tgz installers.

2. With the .tgz installer, I first performed an all user install. After I could reproduce the crash, I uninstalled SoftMaker and then performed an installation for just my user account. Textmaker still crashes.

3. If I run TextMaker as root, there are *no* crashes.

4. I should clarify with each new install, TextMaker did start once so I could enter in my serial number, etc. Any new attempts to start TextMaker led to crashes.

xpacker
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Re: Unexpected crash on Service Pack 596

Post by xpacker » Sun Nov 27, 2011 12:29 am

I've installed rev 596 three times on two more machines, and here are the results.

* openSuse KDE on Acer Aspire 3935-6504 laptop: segmentation fault
* openSuse XFCE on Acer Aspire 3935-6504 laptop: segmentation fault
* openSuse XFCE on Asus EEE 900HA netbook: successful run of Textmaker, Presentation, and spreadsheet

I was thinking it was a KDE issue, but I'm also getting a seg fault in XFCE.

sven-l
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Re: Unexpected crash on Service Pack 596

Post by sven-l » Tue Nov 29, 2011 8:44 am

I reported your information to the developers. Thank you for all the information.
Sven Leßmann
SoftMaker Software GmbH

martin-k
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Re: Unexpected crash on Service Pack 596

Post by martin-k » Wed Dec 14, 2011 8:30 pm

It would be interesting to see log files from TextMaker. You get them by running TextMaker with the -debug parameter:

./textmaker -debug

This should create the file tmlog.txt in the SoftMaker folder below your home folder. Could you e-mail it to forum (at) softmaker.de ?
Martin Kotulla
SoftMaker Software GmbH

xpacker
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Re: Unexpected crash on Service Pack 596

Post by xpacker » Tue Dec 20, 2011 4:51 am

martin-k wrote:It would be interesting to see log files from TextMaker. You get them by running TextMaker with the -debug parameter:

./textmaker -debug

This should create the file tmlog.txt in the SoftMaker folder below your home folder. Could you e-mail it to forum (at) softmaker.de ?
Martin, are you talking to me or Eric?

martin-k
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Re: Unexpected crash on Service Pack 596

Post by martin-k » Tue Dec 20, 2011 8:58 am

Actually to all of you, even including the initial poster.

Without the log file, we don't even know where it crashes during startup.
Martin Kotulla
SoftMaker Software GmbH

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